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ITIL® 4 Foundation Certification Training
Learn IT service management best practices and earn your ITIL® 4 Foundation certification.
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Intermediate
Updated 10/2025
Hinglish
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Course Description
Get ready for ITIL® 4 Foundation Certification with our blended learning approach. Acquire essential IT service skills, foster team collaboration and drive value. Engage in both live classes and self-paced content, featuring assessments and real-world case studies. This ITIL certification prepares you for the exam and strengthens IT teamwork.
1. Introduction to ITIL® 4
4 Lectures
Overview of IT Service Management (ITSM) and ITIL® Framework
Evolution of ITIL® to ITIL® 4: Key Concepts and Benefits
The Four Dimensions of Service Management
The ITIL® 4 Service Value System (SVS)
2. Key ITIL® Concepts
4 Lectures
Understanding Service, Utility, and Warranty
Service Relationships: Provider, Consumer, and Value Co-Creation
ITIL® 4 Value Chain and Value Streams
The Service Value System (SVS) Components
3. The ITIL® Service Value System (SVS)
4 Lectures
Introduction to the ITIL® 4 Service Value System (SVS)
Components of the SVS: Guiding Principles, Governance, and SVC
The Service Value Chain: Activities and Interactions
Continual Improvement within the SVS
4. The ITIL® Guiding Principles
4 Lectures
Introduction to ITIL® Guiding Principles and Their Importance
Focus on Value and Start Where You Are
Progress Iteratively with Feedback and Collaborate Visibly
Think and Work Holistically; Keep It Simple and Practical
5. The Four Dimensions of Service Management
4 Lectures
Introduction to the Four Dimensions of Service Management
Organizations and People: Roles, Culture, and Competencies
Information and Technology: Tools, Systems, and Integration
Partners and Suppliers: Managing Relationships and Value Networks
6. The ITIL® Service Value Chain
4 Lectures
Introduction to the ITIL® 4 Service Value Chain (SVC)
Understanding the Six Key Activities of the Service Value Chain
Plan, Improve, and Engage: Enabling Continuous Value Creation
Design & Transition, Obtain/Build, and Deliver & Support
7. ITIL® Management Practices
4 Lectures
Introduction to ITIL® 4 Management Practices
General Management Practices: Governance, Risk, and Continual Improvement
Service Management Practices: Incident, Problem, and Change Management
Technical Management Practices: Deployment, Infrastructure, and Monitoring
8. Continual Improvement
4 Lectures
Introduction to Continual Improvement in ITIL® 4
The Continual Improvement Model: Steps and Framework
Identifying and Prioritizing Improvement Opportunities
Implementing and Measuring Improvement Initiatives
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Frequently Asked Questions
This course provides comprehensive knowledge with practical examples for
beginners and professionals.
No prior experience required. We start with basics and progress to
advanced topics.
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₹32,813
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